Imagine arriving at the airport and discover that your flight is late. You left work early to be at the airport two hours before and even checked in online. But none of that matters, because unless you know your rights, you most likely have to endure the tremendous inconvenience of a delay and the respective consequences. This is a scenario that affects millions of passengers every year and, therefore, the European Parliament adopted Regulation 261/2004, to establish and regulate the right to claim compensation. We will explain what you have to do to claim your compensation, which can range from 250 to 600EUR.
If you decide to do it yourself, then the first step is to contact the airline's customer service. Write a detailed letter quoting the relevant section of the Regulation, send it by fax or email, and wait for a response. Be prepared to provide all relevant information (reference / reservation number, date and flight number, reasons for delay, etc).
If you choose to do so through intermediary, then the procedure is limited to the following steps:
Any passenger within the European Union enjoys protection in the event of a delay with your flight. After two hours of delay, passengers are entitled to receive assistance from the airline and after three hours can receive financial compensation. Flight compensation for the delay varies from 250 to 600 euros per passenger provided that the airline is responsible and has not put all the necessary means to avoid it.
Even so, the administrative procedures and waiting lines to carry out this kind of procedures can throw us back and make us resign ourselves to arrive later at our destination and miss a meeting, a hotel reservation or a transport booked in our destination. Notwithstanding the tactical “wear you out until you get tired” approaches the airlines use to push their passengers around to avoid paying out compensation.
Self submission of claims are often crucial and easy to do, however, it is proven in many cases to be unsuccessful as passengers may usually not have the nerves of steel to chase up their compensation until the end and often relent in the middle of it, or not claim at all. Right Claims, a UK commission based claims agency could be the necessary evil to handle such claims on affected passengers on no win, no fee basis and ensures to get to the bottom line of the process.
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